SHIPPING & DELIVERY POLICY

Effective Date: [INSERT DATE]
Last Updated: [INSERT DATE]

Thank you for shopping with EmaratEase. This Shipping & Delivery Policy explains how we process, ship, and deliver orders within the Kingdom of Saudi Arabia (“Saudi Arabia” or “KSA”).

By placing an order through our website, you agree to the terms of this Shipping & Delivery Policy.

1. DELIVERY LOCATIONS

EmaratEase currently delivers orders to eligible locations within the Kingdom of Saudi Arabia.

Delivery availability may depend on the customer’s city, region, delivery address, and the availability of courier services.

We reserve the right to decline or cancel an order if the delivery address is outside our available delivery areas or cannot be serviced by our delivery partners.

2. DELIVERY TIME

Our estimated delivery time is 3 to 4 business days from the date the order is confirmed.

Delivery times are estimates and may vary depending on:

• The customer’s location;

• Courier availability;

• Public holidays and weekends;

• Weather conditions;

• Incorrect or incomplete delivery information;

• Difficulty contacting the customer;

• High order volumes; or

• Other circumstances outside our reasonable control.

We will make reasonable efforts to ensure that orders are delivered within the estimated delivery timeframe.

3. ORDER PROCESSING AND CONFIRMATION

After placing an order, customers may receive an order confirmation by email, SMS, WhatsApp, telephone, or another available communication method.

For Cash on Delivery (“COD”) orders, we may contact the customer to confirm the order and delivery information before processing or shipping the order.

Orders containing incorrect, incomplete, or unverifiable customer information may be delayed, placed on hold, or cancelled.

4. SHIPPING CHARGES

Any applicable shipping or delivery charges will be clearly displayed or communicated to the customer before the order is completed.

From time to time, EmaratEase may offer free shipping as part of a promotional offer.

Free shipping promotions may be subject to specific conditions, locations, products, order values, or promotional periods.

5. CASH ON DELIVERY

Cash on Delivery may be available for eligible orders and delivery locations within Saudi Arabia.

Customers who select Cash on Delivery agree to:

• Provide accurate contact and delivery information;

• Confirm their order when contacted, if confirmation is required;

• Be available to receive the shipment;

• Pay the applicable order amount and any disclosed delivery or COD charges at the time of delivery; and

• Cooperate reasonably with the courier to complete the delivery.

We reserve the right to restrict or refuse Cash on Delivery services where permitted by applicable law, including in cases of repeated refusal of confirmed orders, unsuccessful delivery attempts, suspected fraudulent activity, or incorrect customer information.

6. DELIVERY ADDRESS AND CUSTOMER INFORMATION

Customers are responsible for providing accurate and complete delivery information, including:

• Full name;

• Mobile phone number;

• City;

• District or area;

• Street address;

• Building, apartment, or villa number, where applicable; and

• Any additional information necessary to complete the delivery.

EmaratEase is not responsible for delays resulting from incorrect, incomplete, or outdated delivery information provided by the customer.

Customers should contact us as soon as possible if they discover an error in their delivery information.

We cannot guarantee that delivery information can be changed after an order has been processed or shipped.

7. ORDER TRACKING

Where tracking information is available, customers may receive shipment updates through email, SMS, WhatsApp, the courier company, or another available communication method.

Tracking information may take some time to become active after an order has been shipped.

8. DELIVERY ATTEMPTS

Our delivery partners may contact customers before attempting delivery.

Customers should ensure that the mobile phone number provided with the order is correct and available.

If delivery cannot be completed because the customer is unavailable, cannot be contacted, refuses the shipment, or has provided incorrect delivery information, the courier may make another delivery attempt or return the shipment.

Repeated unsuccessful deliveries or refusal of confirmed Cash on Delivery orders may result in restrictions on future orders, where permitted by applicable law.

9. DELAYED SHIPMENTS

Although we aim to deliver orders within 3 to 4 business days, occasional delays may occur.

If your order is significantly delayed, please contact our customer service team so we can assist you with the shipment status.

Delivery delays may occur because of circumstances outside our reasonable control, including severe weather, transportation disruptions, courier delays, public holidays, government restrictions, emergencies, or other unexpected events.

Nothing in this section limits any mandatory rights available to customers under applicable Saudi Arabian laws and regulations.

10. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Customers should inspect their order after delivery.

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible and provide:

• Your name;

• Order number;

• Description of the issue; and

• Clear photographs or videos of the product and packaging, where reasonably necessary to review the issue.

Eligible claims will be handled in accordance with our Refund & Return Policy and applicable consumer-protection laws and regulations.

11. LOST SHIPMENTS

If tracking information indicates an unusual delay or you believe your shipment may be lost, please contact us.

We will make reasonable efforts to investigate the matter with the applicable courier or delivery provider and provide an appropriate solution in accordance with applicable law.

12. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled after it has been confirmed, processed, or transferred to the courier.

Any cancellation rights available to customers under applicable law will remain unaffected.

13. RETURNS AND REFUNDS

Returns, exchanges, and refunds are governed by our separate Refund & Return Policy.

Please review the Refund & Return Policy before placing an order.

Nothing in this Shipping & Delivery Policy limits any mandatory consumer rights available under applicable Saudi Arabian laws and regulations.

14. CHANGES TO THIS SHIPPING POLICY

We reserve the right to update or modify this Shipping & Delivery Policy to reflect changes to our delivery services, business practices, or applicable legal requirements.

The latest version of this policy will be published on our website with the updated effective date.

15. CONTACT US

If you have questions or concerns about shipping, delivery, or your order, please contact us:

Trading Name: EmaratEase

Email: emaratease@gmail.com